Last updated 7 October 2026
This policy covers Food and anything else you buy with real money for Parallel Kingdom Reborn, a game run as a small independent project (“we”, “us”). Purchases on our website are sold by our reseller Paddle.com, the merchant of record, which pays out the refunds below.
Asking for a refund
Write to [email protected] from the email address on your account, with your username, what you bought and the date. We answer every request.
If you bought through the Apple App Store or Google Play, ask the store: see App store purchases below.
When we refund
- Within 14 days, if it is unused. If you change your mind within 14 days of buying, and none of that purchase has been used, we refund it in full and remove it from your account.
- If it never arrived or does not work. If something you paid for did not reach your account, or does not do what we said it would, we will deliver it, fix it or refund it, whenever you tell us.
- If you were charged by mistake, such as the same purchase charged twice, we refund the extra charge.
What “used” means
- Food is used once any of the Food from that purchase has been spent on anything, traded or sold to another player, or sent in the mail. Food you already had before the purchase does not count against it.
- Anything else we sell will say on its own store page what counts as using it.
When you buy, you ask us to deliver straight away, and you agree that once any of the purchase is used you can no longer cancel it for a change of mind.
When we do not refund
- Purchases that have been used, unless they did not arrive or did not work as described.
- Purchases more than 14 days old, for a change of mind.
- Where there is evidence of fraud, refund abuse or a stolen payment method.
- Purchases on an account closed for breaking the Terms of Service.
Nothing in this policy takes away a right to a refund that the law where you live gives you.
How refunds are paid
Refunds go back to the payment method you used, through our payment partner. The refunded item is removed from your account. How long the money takes to arrive depends on your bank or card.
Your account
A purchase belongs to the account it was bought for. It cannot be moved to another account.
App store purchases
If you bought through the Apple App Store or Google Play, that store is the seller and handles refunds under its own rules, so ask the store. If the store refunds you, the purchase is removed from your account. We will help if you cannot get an answer.
Chargebacks and disputes
Please write to us before disputing a charge with your bank or card company: it is faster, and we refund anything the rules above cover.
If a payment is reversed, the purchase is removed from your account. If it has already been spent, traded or mailed, your Food balance can go below zero: you cannot spend or trade Food until Food you earn pays it back. While a dispute is open we may suspend the account, and we share the purchase and delivery record with the payment partner.
World resets
If the game world is ever reset, anything you bought with money is kept, or given back in full.
If the game shuts down
Purchases are for use while the game is running. If the game closes, purchases are not refunded, except where the law requires it. We will give as much notice as we can.